The Assign Ticket screen is used to assign a ticket to a specific i21 agent. 

How to assign Ticket.

  1. Open any Ticket and click Assign To toolbar button.
  2. Assign Ticket screen will display. Select an i21 agent in the Assign To drop-down list

  3. Click OK.
  4. Selected i21 Agent should reflect on Ticket Details| Assigned To: field.

Assign Ticket

The Assign Ticket screen is used to assign a ticket to a specific i21 agent. 

How to assign Ticket.

  1. Open any Tickets and click Assign To button from Toolbar.
  2. Assign Ticket screen will display. Select i21  agent in the Assign To drop down box
  3. Click OK.
  4. Selected i21 Agent should reflect on TicketDetails| Assigned To: field.
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