Note: The same configuration must be done on multiple instances of i21 Electron within the Network.

  • If you have a running existing Scale service, you need to turn off the service for this to work.


Make sure you have i21 Electron installed and then log into i21.

Open the Physical Scale screen from the i21 menu - Ticket Management > Physical Scales.

Setup the Physical Scale. In this screen, configure the Motion Detection, Weight and Check Date/Time. If you have a running Scale Service, there is no need to change the setup.

Note: this is connected to the scale device setup.

Open the Scale Station Setting screen from Ticket Management menu > Scale Station Settings.

Under the General / Hardware tab > Hardware panel, make sure the selected Physical Equipment ID is selected.

Once you are done, select the File menu and click i21 Scale Ports.

Click the Add button.

Configure the i21 Scale Port.

  • Port - enter the 3rd COM Port from the starting COM. For example, if the Starting COM selected is COM10, your port here is COM12.
  • Physical Equipment ID - enter the Physical Equipment ID of your Physical Scale.
  • Handshake - select X0nX0ff

Click Save.

This will bring you to the i21 Home page.


Check if Scale Head is getting the same weights on different computers:

  • From the Ticket Management menu, select Tickets, click Station.

Note: make sure the correct Scale Station is selected.

  • Click New to create a Scale Ticket
  • Initial loading of the new Ticket screen, no scale reading is showing up in Scale head.

  • Tune the scale device simulator to get the Scale Weight reading. This will appear in Scale Ticket screen.

Use the hot key (F3) or click the Gross button to get the Scale weight to display it in Gross Weight field.

Tune the scale device simulator again to get the scale weight reading for Tare Weight.

This will appear in Scale Ticket screen.

Use the hot key (F4) or click the Tare button to get the Scale weight to display it in Tare Weight field.

Note: Getting the Scale Weight reading by pressing the hot keys or clicking on the button will automatically save the scale ticket.


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