The Export Hours Worked screen allows a user to export all the billable hours up to the specified date into a CSV file. The data will be generated from Ticket | Hours Worked tab.

(info)  This is available for i21 Agent only.

How to Export

  1. Go to Help Desk menu and expand the Activities sub-menu.
  2. Double click on Export Hours Worked to open the Export Hours Worked screen.
  3. Select Ending Date. This is the Date field from the Hours Worked tab
  4. Select any of the available options from Export Types group box:
             Billable - If the Hours Worked tab | Billable box in Ticket is checked.
             Non-Billable - If the Hours Worked tab | Billable in Ticket  is not checked.
             Both - Selecting this will give the option to the user to export Billable or Non-Billable hours or both.
  5. Click on Export to download and open the exported csv file.
  6. After the successful export, it will mark the Exported box field checked and Date Exported in Ticket | Hours Worked tab.



 

  • No labels