This section describes on how to work with HelpDesk module.
Activities Screens
How to Create Ticket - see How to Create Tickets
Working on Ticket Search screens- see How to Access Open Tickets, How to Open My Tickets
See Time Entry
Maintenance Screens
See How to Add Ticket Groups
See How to Add Ticket Types
See How to Add Ticket Status
See How to Add Ticket Priorities
See How to Add Products
See Upgrade Type
Report Screens
See Ticket Summary
Send Ticket Notification
See Email Setup
Pages
- Tickets
- Ticket Groups
- Ticket Types
- Ticket Statuses
- Ticket Priorites
- Ticket Job Codes
- Products
- Help Desk Settings
- Email Setup
- Help Desk Tutorials
- Ticket Milestones
- Out of Office Replies
- Projects
- Ticket Summary
- Time Entry
- Rough Cut Capacity
- How to access Time / Hours Report
- Ticket Status Workflow
- Upgrade Type
- Upgrade Environment
Overview
Content Tools