How to Create JIRA issue. This is available for i21 Agent only.

  1. Click on Create Issue button from  Ticket | JIRA Issues tab.
  2. Create Issue screen will be opened. The fields such as  Project, Issue Type, Customer, Priority, Component, Fixed Version, Assignee, Reporter drop downs will display configured data from the JIRA application.

  3. Enter Summary and Description. 

  4. Click OK to save the issue on the JIRA web application and will display the issue in the Ticket | JIRA issues tab.

  5. To add an existing JIRA issue, click Add button. Add JIRA Issue screen will appear, provide the JIRA key then click Ok button. If JIRA is existing, JIRA will be added to the grid.

         

 

How to Create JIRA issue

  1. Click on Create Issue button from  Ticket | JIRA Issues tab. This is available for i21 Agent only. 

   2. In the Create Issue screen, the fields such as  Project, Issue Type, Customer, Priority, Component, Fixed Version, Assignee, Reporter drop downs will display configured data on the JIRA application.

  3. Enter Summary and Description which are user input. 

  4. Click OK to save the issue on the JIRA web application and will display the issue in the Ticket | JIRA issues tab.

 

 

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