This feature is no longer applicable on i21 version 15.4 and higher


You can change or override the user’s password through Users screen.

Only Admin User can change the password of any user while non-admin users can only reset their own password through the Menu header options


Here is how to change User's Password:

  1. Log in as Admin user
  2. On user’s menu panel, go to System Manager folder then click Users 
  3. Open one user
  4. On Users screen click Override Password
  5. On Override Password screen, enter values in the New Password field and Confirm Password field
  6. Click OK button.

Here is how to change User's Password:

  1. Log in as Admin user
  2. On user’s menu panel, go to System Manager folder then click User Security
  3. Open one user
  4. On User Security screen click Override Password
  5. On Override Password screen, enter values in the New Password field and Confirm Password field
  6. Click OK button.
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