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  • It is your decision regarding how iRely technicians / support staff will access your server for as-needed support.
  • Options include, but are not limited to:  TeamViewer, AnyDesk, Quick Assist (attended)
    • If you choose a licensed product then you will need to purchase the appropriate license for the product and provide iRely a login to your subscription.
  • We also offer an alternative cost-free option which is an RDP / VPN (2FA enabled) combination.
    • Instructions for setup available upon request.
    • It should be noted that access to the server is limited to 2 simultaneous connections unless an RDP license is purchased from Microsoft.

Backups and Server Administration Responsibilities

  • For on-prem servers, it is your (or your IT vendor's) responsibility to setup backup software and monitor the SQL backups.  This includes any physical file backups or server images (for disaster recover) if desired.
  • For hosted servers, endpoint protection, backups and all server administration are included in the hosted service.

External URL to your i21 Site

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