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Field	Description
Full Name	The first and last name of the contact
Email (username)	The contacts Email address which is also their Username to log into the Customer Portal
Title	The contacts Title at the company
Phone	Phone number for the contact
Contact Method	This is the contacts preferred method of communication. The Drop-down options will be (Email, Phone, Email or Phone). This information needs to appear on the HelpDesk > Transactions > Tickets screen for this contact.
Mobile	Mobile Phone number for the contact
Location Name	The contacts Location Name (Selected from the Locations tab)
Department	The contacts deparment
Portal Access	Enables/Disabled global access to the Customer Portal. This should be disabled by default. When it's disabled the "Portal Permissions" tab, "Email Login" button and "Change Password" buttons should be hidden. When enabled those buttons and tab are visible.
Timezone	The timezone the contact is in. This will be important when using the help desk so we know what timezone the contact is in.
Notes	General Notes for the contact.

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title	15.4

Here is how to Add Another Contact on Contacts tab:

Open the entity record.
Click the Contacts tab then click Insert button
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Enter the necessary details on the screen. Note that Full Name field is required
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Click Save toolbar button
The created contact will be available on the selection of default contact on Entity tab.
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When the created contact is selected, Contact Name, Phone, Email, Mobile, Alt Phone, Alt Email and Timezone and fields will be updated as well.
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