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Refund a Customer Prepayment

The following will guide you on how to make Cash Refund and its impact to AP (Voucher and Payment) and Cash Management (Undeposited Fund).

1. Create a Customer Prepayment.
   1. Sales > Activities > Invoices 
   2. Click New
   3. When Invoice screen opens,
      1. In the header,
         1. Set Type field to Customer Prepayment
         2. Select customer in the Customer field
      2. In the grid area, 
         1. Prepay Type field select a prepay type. Options to select from are: Standard, Unit and Percentage. For this illustration, let's select Standard.
         2. Type in a description in the Description field, ex. Prepayment.
         3. Quantity field is defaulted to 1. Leave it as is.
         4. Type in the amount of the Prepayment in the Price field, ex. 100.00
      3. Click Pay to receive this Customer Prepayment.
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   4. When Receive Payments screen opens, click Post.
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   5. At this point, you can either make a bank deposit for the money received from the customer via Bank Deposit > Undeposited Fund 
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   6. or you can Refund this to the Customer. For this illustration, we will refund this Prepayment.
2. Create Cash Refund to return customer's prepayment.
   1. Sales > Activities > Invoices
   2. Click New
   3. When Invoice screen opens,
      1. In the header > Details tab,
         1. Set Type field to Cash Refund
         2. Select customer in the Customer field
      2. Click on Prepaids and Credit Memos tab, select the Customer Prepayment transaction you would like to refund the customer by clicking Apply button. 
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      3. That Customer Prepayment info will then populate the Items grid.
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      4. Select 
      5. Click Post.