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General Recommendations
- Ensure you have a strong backup solution in place.
- Ensure you have strong End Point Protection on the server that hosts the iRely System.
- Ensure you enable 2-Factor Authentication enabled.
i21 Software Requirements (Server)
Microsoft Windows Server
Version 2019 or newer
Microsoft SQL Server
Version 2019 or newer
Standard or Enterprise Edition
Express Edition is not supported
i21 Hardware Requirements (Server)
1-10 Users
- Intel Processor (4+ cores)
- 32 GB DDR4 ECC RAM
At least a 250 GB SSD
11- 49 Users
- Intel Processor (8+ cores)
- 64+ GB DDR4 ECC RAM
- At least a 500 GB SSD
50+ Users
- Intel Processor (16+ cores)
- 64+ GB DDR4 ECC RAM
- At least a 1 TB SSD
The above specifications are designated with physical servers in mind.
If you are using virtualization (VMware or Hyper-V) you can designate these values to start with.
virtualization allows you to change these settings quickly with minimal downtime:
- If you have i21
Main Office/Main Location
Server Recommendations
iRely supports Windows Server 2012 R2 (we recommend 2012 R2)
- Microsoft Windows Server 2016 is being tested, but not yet supported
- Microsoft SQL Server 2014 Standard minimum (previous versions will not be supported in versions of iRely 18.x and above)
- Microsoft SQL Server 2016 is currently being tested, but not yet supported
- Completed testing SQL Server 2016 for i21 but not Origins.
- Microsoft SQL Server 2016 is currently being tested, but not yet supported
- iRely recommends the use of RAID(1, 5, 10) disks in all servers
- 1-10 Named Users - 32GB RAM, 500GB Drive Space, SATA hard drives, Xeon processor
- 11- 49 Named Users – 32GB RAM, 600GB Drive Space, SAS hard drives, Xeon processor
- 50+ Named Users – Dual Server architecture(either physical or VMWare/Hyper-V); SQL Server & Application Server
- due to higher memory requirements, Server 2008 R2 Enterprise or Server 2012 R2 Standard or above are required
- SQL Server – 48GB RAM (32GB allocated to SQL instance), 800GB (200GB C:\ and 600GB D:\) of disk space, Xeon processor
- Application Server – 48GB RAM, 800GB (200GB C:\ and 600GB D:\) of disk space, Xeon processor
- Use of SSD hard drives in RAID 5 or RAID 10 with Hot Spares
- prefer higher number of smaller drives to larger number of high density drives
If you have - Portal Users, you need to be sure to license your Microsoft SQL server using Core licensing.
- These licenses are sold in packs of 2. Contact your vendor for pricing.
iRely does not
support installing support installing our
applications on Domain controllers, Exchange Servers, or Windows Server Essentials aka Small Business Server(SBSapplications on Domain controllers (Note from Microsoft)
“It is not recommended to install SQL Server on a domain controller. There are specific security restrictions when running SQL Server in this configuration and given the resource demands of a domain controller, SQL Server performance may be degraded.”)
It is recommended that the software data is hosted on a separate partition from the operating system.
Typical setup would be C:\ drive for operating system and applications, and D:\ drive for iRely databases and files.
Reserve at least
200GB 100GB of space for the C:\ drive to allow installation of applications
.
General Workstations
.
- Reserve at least 200GB of space for the D:\ drive to allow for database growth and temp files.
Remote Access to Customer Owned Server(s)
- It is your decision regarding how iRely technicians / support staff will access your server for as-needed support.
- Please review the iRely Remote Access policy here.
- Options include, but are not limited to: TeamViewer, AnyDesk, Quick Assist (attended)
- If you choose a licensed product then you will need to purchase the appropriate license for the product and provide iRely a login to your subscription.
- We also offer an alternative cost-free option which is an RDP / VPN (2FA enabled) combination.
- Instructions for setup available upon request.
- It should be noted that access to the server is limited to 2 simultaneous connections unless an RDP license is purchased from Microsoft.
Backups and Server Administration Responsibilities
- For on-prem servers, it is your (or your IT vendor's) responsibility to setup backup software and monitor the SQL backups. This includes any physical file backups or server images (for disaster recover) if desired.
- For hosted servers, endpoint protection, backups and all server administration are included in the hosted service.
External URL to your i21 Site
- We request this for at least the implementation phase, it can be disabled once implementation is complete.
- The URL should be constructed using a domain name (not server IP address) and should be secure - https (SSL applied).
- Your internal IT or external IT vendor should be able to acquire the domain name, SSL certificate and construct the needed URL.
i21 Workstation Recommendations (Client)
- Minimum Requirements for client PC's
- Windows 10 or 11
- 4 Ghz Dual Core processor
- 8 GB RAM
- Minimum Requirements for client PC's - Windows 7/8.1/10 Professional with 4GB RAM, 200 GB HD, 2Ghz Dual Core processor Recommended for client PC's - Windows 7/10 Professional with 4GB RAM, 300GB HD, 2Ghz Quad Core processor
- Latest version of Google Chrome browser.
- Chrome browser is the ONLY browser supported.
- Windows XP is
- and Windows 7/8 are no longer supported
...
High-speed Internet
- .
Internet Requirements
- High latency service (satellite or wireless internet) not recommended
- DSL/Cable/Fiber service with min 5MB
- 5 MB download/ 2MB
- 2 MB upload.
- VPN service to remote locations required if using scales at remote locations.
- Otherwise, VPN is recommended for secure communication between branches
- High latency service
- Satellite or wireless internet is not recommended
- Static IP address required for eCommerce or branch/c-store access. Otherwise recommended
- Business class firewall required (with port forward capability).
- IPSEC VPN capabilities recommended (required for scales)
...
Remote Branch/C-store
Workstations
- Minimum Requirements - Windows 7/8/8.1/
- 10 Professional with 4GB
- 4 GB RAM, 200 GB HD, 2Ghz Dual Core processor
- Recommended - Windows 7/
- 10 Professional with 8GB
- 16 GB RAM, 300GB HD
- 300 GB SSD, 2Ghz Quad Core processor
- Second network card for "Back Office" connection to registers (Sapphire, Passport, and Nucleus)
- Contact register company to confirm compatibility of register software
- Latest version of Google Chrome browser. Chrome browser is the ONLY browser supported.
Remote Scale Workstations (this workstation runs a local copy of software that communicates to main office in batches)
Recommended – Windows 10 with
8GB 16 GB RAM,
300GB 300 GB Solid State Hard Drive, 2Ghz Quad Core processor
- will require local instance of Microsoft SQL Server Standard Edition, not SQL Express
- workstation will send information back to main office at a set frequency ( i.e. 15 mins)
- then every night workstation will pull new information from main server
- Latest version of Google Chrome browser. Chrome browser is the ONLY browser supported.
- this setup works best for locations where internet service is sporadic
- Windows XP
is - and Windows 7 are no longer supported
- and Windows 7 are no longer supported
Printers
...
- See our list of officially supported printers below
High-speed Internet
- High latency service ( satellite internet ) not recommended, some wireless providers are capable of providing reliable service
- DSL/Cable service with min 5MB
- 30Mbs download /2MB
- and 15Mbs upload
- Static IP address may be required dependent on VPN equipment
- Business class firewall
- Business class VPN firewall needed for locations with scale
Remote Support Software
- iRely uses ScreenConnect by ConnetWise (https://www.screenconnect.com) for administration of servers and remote diagnostics with end users
- ScreenConnect uses 256-bit AES encryption for every session and is HIPAA and PCI compliant
- iRely uses the unattended remote client on the client Windows servers during install and also for remote troubleshooting iRely also uses the remote support client to connect with end users to help with troubleshootingEnd users call in to support line and are given a code, once the code is input the end users downoads the client. This creates a secure session and we are able to interface with end user desktop
...
Printers
...
Dell E310dw Laser (Low Volume, 4,000 per month)
...
Zebra TTP2000 & TTP3000 models
Epson EU-T482 & EU-T483 models
Star TUP542 model
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Custom coding comes at an additional charge.
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Star Micronics SP742ML US
- Impact, Auto-cutter, Ethernet (LAN), Putty, Int PS Included
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Star Micronics TSP654IIE3-24 GRY US
- Thermal,Auto-cutter, Ethernet (LAN), Gray, Ext PS Included
...
and Scanners
Revised 6/10/2023
...
- LCR II
- LCR 600
- MidCom 8000
- MidCom eCount
- MidCom Smartlink
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http://www.amazon.com/C2G-Cables-26886-Serial-Adapter/dp/B000067RVJ
...
https://www.amazon.com/Brother-PocketJet-PJ-662-Printer-PJ662/dp/B004OJESE2
...
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