1. On the Menu Panel, click on Help Desk.
  2. Click on Time/Hours Report under Reports menu.
  3. Time/Hours Report has two tabs, Ticket Time/Hours Report and Project Time/Hours Report.
    1. Ticket Time/Hours tab


    2. Project Time/Hours tab


    • To filter, set filter criteria and enter parameter then click Enter.
    • To open drill downs, click the hyperlink text from the grid.
    • To show or hide summary/total, click the Show Totals checkbox.
    • To export report, click Export button then select file type to be exported.

 

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