The Forgot Login allows a user to retrieve their username or password in case they forgot it.
Here are the steps on how to use the Forgot Login:
- Go to i21 site. Log in screen will be displayed.
- Click the Forgot your password? link
Forgot Login screen will appear:
- Select the Company and enter the Email Address:
- Click the Send Email toolbar button:
A confirmation will appear when the password has been sent.
- User should be able to retrieve their User Name and Password on an email like this:
Note that if a user has multiple accounts linked to an email, each account credentials will be sent to the email address.