The Ticket Statuses screen is used to enter the available Statuses for Tickets. The values from this screen will be used in the Ticket entry screens Status combo box.

Status examples

1. Open
2. In Progress
3. Pending
4. Resolved
5. Closed

To add new Ticket Status:

1. Go to Help Desk Menu and expand the Maintenance sub-menu.

2. Double click the Ticket Statuses menu to open the Ticket Statuses screen. 

3. Go to available row in a grid and enter unique Status name and its Description.
4. You also select Icon from the list for each Status. Available icons are Information, Warning, Critical and Blocker. 
5. In the Font Color and Backgroud Color columns, you can also optionally select color for each Status.