1. On the Menu Panel, click on Help Desk.
2. Click on Time/Hours Report under Reports menu.
3. Time/Hours Report has two tabs, Ticket Time/Hours Report and Project Time/Hours Report.
   1. Ticket Time/Hours tab
      
      
      
   2. Project Time/Hours tab
      
      
      

• • To filter, set filter criteria and enter parameter then click Enter.
  • To open drill downs, click the hyperlink text from the grid.
  • To show or hide summary/total, click the Show Totals checkbox.
  • To export report, click Export button then select file type to be exported.