i21 Software Requirements (Server)

• Microsoft Windows Server

  • Version 2016 or 2019

• Microsoft SQL Server

  • Version 2017 or 2019

  • Standard or Enterprise Edition

  • Express Edition is not supported 

i21 Hardware Requirements (Server)

• 1-10 Users

  • Intel Xeon E5 Processor (4-6 cores)
  • 32 GB DDR4 ECC RAM

  • 500 GB SATA HDD

• 11- 49 Users 

  • Intel Xeon Silver Processor (8-12 cores)
  • 48+ GB DDR4 ECC RAM

  • 1 TB SATA HDD (SSD preferable)

• 50+ Users

  • Intel Xeon Gold Processor (12-20 cores)
  • 64+ GB DDR4 ECC RAM

  • 1 TB SATA HDD (SSD preferable)

• The above specifications are designated with physical servers in mind.

  • If you are using virtualization (VMware or Hyper-V) you can designate these values to start with.

    • virtualization allows you to change these settings quickly with minimal downtime:

• If you have Portal Users, you need to be sure to license your Microsoft SQL server using Core licensing.
  • These licenses are sold in packs of 2. Contact your vendor for pricing.

• iRely does not support installing our applications on Domain controllers (Note from Microsoft)

  • “It is not recommended to install SQL Server on a domain controller. There are specific security restrictions when running SQL Server in this configuration and given the resource demands of a domain controller, SQL Server performance may be degraded.”)

• It is recommended that the software data is hosted on a separate partition from the operating system.

  • Typical setup would be C:\ drive for operating system and applications, and D:\ drive for iRely databases and files.

• Reserve at least 200GB of space for the C:\ drive to allow installation of applications.

i21 Workstation Recommendations (Client)

• Minimum Requirements for client PC's
  • Windows 8 or 10
  • 2 Ghz Dual Core processor
  • 4 GB RAM
• Recommended for client PC's
  • Windows 10
  • 4 Ghz Quad Core processor
  • 16 GB RAM
• Latest version of Google Chrome browser.
  • Chrome browser is the ONLY browser supported.
• Windows XP and Windows 7 are no longer supported.

Internet Requirements

• DSL/Cable/Fiber service with min 5 MB download/2 MB upload.
  • VPN service to remote locations required if using scales at remote locations.
  • Otherwise, VPN is recommended for secure communication between branches
• High latency service
  • Satellite or wireless internet is not recommended
• Static IP address required for eCommerce or branch/c-store access. Otherwise recommended
• Business class firewall required (with port forward capability).
  • IPSEC VPN capabilities recommended (required for scales)

Remote Branch/C-store

Workstations

• Minimum Requirements -  Windows 10 Professional with 4 GB RAM, 200 GB HD, 2Ghz Dual Core processor
• Recommended - Windows 10 Professional with 16 GB RAM, 300 GB SSD, 2Ghz Quad Core processor
• Second network card for "Back Office" connection to registers (Sapphire, Passport, and Nucleus)
• Contact register company to confirm compatibility of register software
• Latest version of Google Chrome browser. Chrome browser is the ONLY browser supported.
  
  

Remote Scale Workstations   (this workstation runs a local copy of software that communicates to main office in batches)

• Recommended – Windows 10 with 16 GB RAM, 300 GB Solid State Hard Drive, 2Ghz Quad Core processor 

  • will require local instance of Microsoft SQL Server Standard Edition, not SQL Express
  • workstation will send information back to main office at a set frequency ( i.e. 15 mins)
  • then every night workstation will pull new information from main server
  • Latest version of Google Chrome browser. Chrome browser is the ONLY browser supported.
  • this setup works best for locations where internet service is sporadic
  • Windows XP and Windows 7 are no longer supported
    
    

Printers

• See our list of officially supported printers below
  • Printer and Scanner Hardware

High-speed Internet

• High latency service ( satellite internet ) not recommended, some wireless providers are capable of providing reliable service
• DSL/Cable service with min 5 MB download/2 MB upload
• Static IP address may be required dependent on VPN equipment
• Business class firewall
• Business class VPN firewall needed for locations with scale

Remote Support Software

• iRely uses ScreenConnect by ConnetWise (https://www.screenconnect.com)  for administration of servers and remote diagnostics with end users
• ScreenConnect uses 256-bit AES encryption for every session and is HIPAA and PCI compliant
• iRely uses the unattended remote client on the client Windows servers during install and also for remote troubleshooting 
• iRely also uses the remote support client to connect with end users to help with troubleshooting
  • End users call in to support line and are given a code, once the code is input the end users downloads the client. This creates a secure session and we are able to interface with end user desktop

Printers and Scanners

• Printer and Scanner Hardware