Page History
...
- Reply - Click this to open the Editor field.
- Save - Click this to Save the Ticket but will not actually send email notification.
- Undo - Undo any changes since the last save.
Duplicate- This will create new Ticket copying the Customer Details and Ticket Details from the current opened Ticket.
Note Duplicate will not be available to customers.
- Attach File- Clicking this will open Attachments tab and will allow the user to attach any file related to the Ticket.
...
- Add Hours- Clicking this will open the Hours Worked tab.
| Note |
|---|
Adding of Hours Worked will not be available to customers. |
- Add Note - This will open Internal Notes tab. This will allow the i21 Agent save information for the Ticket. This is not available on Customer Contact login.
| Note |
|---|
Internal Notes tab: This will not be available to customers. |
- Assign To - Clicking this will open the Assign Ticket.
- Customer- When clicked, this will open the Customer screen.This is not available on Customer Contact login.
- Contact -This will open the specific Customer Contact screen selected on the Ticket. This is not available on Customer Contact login.
- Watch - This will open the Watch Ticket screen.
- Print - This will open the Report Selection screen that will Print Ticket Details and Hours Worked.
...
Overview
Content Tools