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Ensure you have a strong back-up solution in place.
Ensure you have strong End Point Protection on the server that hosts the iRely System.
Ensure you enable 2 Factor Authentication

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High latency service ( satellite internet ) not recommended, some wireless providers are capable of providing reliable service
DSL/Cable service with min 5 MB download/2 MB upload
Static IP address may be required dependent on VPN equipment
Business class firewall
Business class VPN firewall needed for locations with scale

Remote Support Software

iRely uses ScreenConnect by ConnetWise (https://www.screenconnect.com) for administration of servers and remote diagnostics with end users
ScreenConnect uses 256-bit AES encryption for every session and is HIPAA and PCI compliant
iRely uses the unattended remote client on the client Windows servers during install and also for remote troubleshooting
iRely also uses the remote support client to connect with end users to help with troubleshootingEnd users call in to support line and are given a code, once the code is input the end users downloads the client. This creates a secure session and we are able to interface with end user desktop

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