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When your customers make payments via credit cards, they may be charged a processing fee depending on the credit card type and the fee setup. This fee setup can be set up by percentage and may be configured by a personnel via System Manager > Company Configuration. On the other hand, he/she can select the None option if no processing fee will be charged for to customers.
The Credit Card Convenience Fee is related to the next section which is Card Type. In Card Type, the credit cards accepted by the company are listed. Examples are the following:
• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• China Union Pay
The use of the above cards in terms of processing fee is determined by the option selected in Credit Card Convenience Fee.
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To exempt a customer, check the Exempt from Portal Credit Card Fee checkbox located in Customer > Misc tab > Credit Details section. This checkbox is unchecked by default.
The Exempt from Portal Credit Card Fee, when checked, will override the shared configuration mentioned above and the customer will not be charged a convenience fee when performing credit card payments.
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