| When agent closes a call, generate an email to the customer and anyone watching ticket |
| Add the Customer Contact in the received Email |
| Create "Reopen" status and deployed during db upgrading |
| Notify the watchers when agent or customer closes or reopens a call |
| Assigned to should be changed with the Agent who reopened the ticket or the current login |
| CLONE - Allow Customer to Reopen and Close a Ticket in Help Desk |