Page History
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- Cancel - Clicking this will ignore any draft that is being entered.
Call Tracking Tab
| Note |
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This tab is not available to customers. |
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- Customer Contact
- Type
- Status
- Priority
- Module
- Assigned To
- Escalation is made
History Tab
This tab will display all Tickets created for the Customer. This allows the user to open the Ticket for the current Ticket by clicking on the Open button.
JIRA issues Tab
| Note |
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Adding JIRA Issue will not be available to customers. |
This allows an i21 Agent to add an existing JIRA key by clicking
button and Create Issue. Customer Contact will only be allowed to view JIRA added in this tab.
This tab can be used provided that you have integration with JIRA Issue & Project Tracking Software.
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Overview
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