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  • Details - This will show the Details tab. 
    • Description - This is where the user must expound the details or the issue of the ticket. Steps of the issue must also be included here. 
    • Resolution - This is the area where all the links can be attached that may be helpful for the ticket. Resolution links may be found here.
    • Conversations - This is the area where users may talk to other users to be able to consult or add comments to the tickets. 

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