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  1. Contact FleetCor to have the NETWORK update scheduled.
    1. Call FleetCor and get a NETWORK date scheduled to match the SITE controller change date. Again You will want to make this a Monday to Thursday date, so as to not have the Transaction file change on a Saturday or Sunday.
  2. Call/Log into  iRely HELP DESK: 
    1. Once you have a date with FleetCor and the Site controller software company. Log onto iRely Help desk and update your Help Desk ticket. (  https://helpdesk.irely.com    ). The Ticket name will be “FleetCor PT 3.0 Conversion for : (Your company name) “.
    2. Update the information in the Ticket Description box under Steps to Complete with the dates.  The BILLING (iRely Date) !will be the next business day after the network change.   Again avoid Friday and weekend dates if at all possible.  
    3. iRely will fill in the Billing date, and will also place that date in the CUDE date at the left of the help desk ticket for scheduling programs.


 



  1. Update the Description Section Steps with the dates for SITE, NETWORK and BILLING.
  2. If your SITE schedule date changes, immediately contact FleetCor to change the NETWORK date. Then please log onto the Help Desk Ticket and change the due date to the first working day after the new SITE/NETWORK change date. If that date is already full, we will bump you to the next available day.

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