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- Contact SITE SOFTWARE provider, to have the PT 3.0 update scheduled.
- Try to avoid Friday Saturday or Sunday dates so as to not have support availability gaps. If you have to schedule a Friday, Saturday or Sunday. Irely will schedule you to the next Business Day available.
- Contact FleetCor to have the NETWORK update scheduled.
- Call FleetCor and get a NETWORK date scheduled to match the SITE controller change date.
- Call/Log into iRely HELP DESK:
- Once you have a date with FleetCor and the Site controller software company. Log onto iRely Help desk and update your Help Desk ticket. ( https://helpdesk.irely.com ). The Ticket name will be “FleetCor PT 3.0 Conversion for : (Your company name) “.
- Update the information in the Ticket Description box under Steps to Complete with the dates. The BILLING (iRely Date) will be the next business day after the network change.
- iRely will fill in the Billing date. This will be the next available Business day available.
- If your SITE schedule date changes, immediately contact FleetCor to change the NETWORK date. Then please log onto the Help Desk Ticket and change the Dates in the ticket description We will reschedule the iRely Date to the first working day after the new SITE/NETWORK change date.
- Review NACS code sheet changes in this link: CFN_PP Prod codes_To New CFN_PP V0.3 Conexxus NACS codes_5.18.22.xlsx
The most common product codes have been highlighted in yellow. Find your usual codes in the column for your network. then look at the code in the Column titled "New Conexxus 4.0 Product Code" This will be the new code sent for the code in the original network column. If it is different, then add that line to your list. If the description does not match to your current product code. Look at the new product description and choose one that does match. add the new product to your list with the old code you cirrent use and the new more distinct code.
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