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Summary

This can be the Title or Subject of the Ticket.Creating a Ticket:

Ticket Toolbar

• New - Click this to create new Ticket.
• Create Multiple Tickets - Click to create multiple ticket. Once Create Multiple Tickets screen appears, enter required fields then click Save.
   
• Save - Click this to Save the Ticket but will not actually send email notification.
• Undo - Undo any changes since the last save.

• Duplicate- This will create new Ticket copying the Customer Details and Ticket Details from the current opened Ticket. Duplicate button is not available to customers.

• Assign To - Click to assign ticket to a selected agent
  

• Close Ticket - Click to close the current ticket
• Reopen Ticket - Click to reopen the closed ticket
• Watch - Click to open Watch Ticket screen (Customer contact only have the Details tab)
  
• Print - Click to print the ticket. User can print the Details or the Hours Worked.
  
• Escalate - Click to escalate ticket. Escalate is only available for tickets that are modified/created after an hour. Notification will be sent to the Agent wherein the Escalation is checked.
• Add to Calendar - Click to open the event invitation screen.
   

Subject

This can be the Title or Subject of the Ticket.

Image Added

TABS

• Details - This will show the Details tab. 
  • Description - This is where the user must expound the details or the issue of the ticket. Steps of the issue must also be included here. 
  • Resolution - This is the area where all the links can be attached that may be helpful for the ticket. Resolution links may be found here.
  • Conversations - This is the area where users may talk to other users to be able to consult or add comments to the tickets. 

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