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1. On the Menu Panel, click on Help Desk.

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2. Click on Time Entry under Activities.
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3. Agent default value is agent logged in. Period default is the period where today's date is. Required hours is the number of required hours the agent should be logged in within the period.

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4. To add new Hours Worked, go to the next available row on the grid. 

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1. Select Date
2. Type in the Customer or select from the customer combo box. (Not a required field)
3. Type in the Project or select from the project combo box. (Not a required field)
4. Type in the Ticket or select from the ticket combo box. (Required field)
5. Type in the Subject or select from the Subject combo box. 
6. Input Hours
7. Select Item from item combo box
8. Tick if billable or non-billable
9. Double check Billable Rate
10. The amount will be displayed. Formula: HoursxBillable rate
11. Add Description and JIRA link if needed/available.
12. Add Estimated Hours if available
13. Click Save

      Once saved, the read only info pane on the bottom part of the screen will auto populate with the:

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