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  1. Go to Help Desk Menu and expand the Activities sub-menu.
  2. Double click on Tickets to display All Tickets search screen.

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urlhttps://www.youtube.com/watch?v=BSg-tu15Hxw

 

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title15.1

How to Open All Tickets

Tickets menu applies for i21 Agent and Customer Contact logins.

  1. Go to Help Desk Menu and expand the Activities sub-menu.
  2. Double click on Tickets to display All Tickets search screen.

Image Added

Watch Video

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urlhttps://www.youtube.com/watch?v=BSg-tu15Hxw