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Tickets menu applies for i21 Agent and Customer Contact logins.
- On the Menu Panel, click on Help Desk.
- Click
- Go to Help Desk Menu and expand the Activities sub-menu.
- Double click on Tickets to display All Tickets Ticket List search screen.
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- Screen will display the following tabs: All Tickets, Open Tickets, My Tickets, and Tickets Reported by Me. All Tickets tab screen will display by default.
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How to Open All Tickets Tickets menu applies for i21 Agent and Customer Contact logins.
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