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Note

SMTP Email Settings on Company Preferences Configuration should first be configured. See How to Setup SMTP Email Settings

 

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  1. Go to i21 site. Log in screen will be displayed
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  2. Click the Forgot Login link
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    Forgot Login screen will appear:
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  3. Enter the Company and Email Address:
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  4. Click the Send Email toolbar button:
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    A confirmation will appear when the password has been sent.
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  5. User should be able to retrieve their User Name and Password on an email like this:
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title15.23
Here are the steps on how to use the Forgot Login:
  1. Go to i21 site. Log in screen will be displayed
    Image RemovedImage Added
  2. Click the Forgot Login link
    Image RemovedImage Added
    Forgot Login screen will appear:
  3. Enter the Company and Email Address:
  4. Click the Send Email toolbar button:

    A confirmation will appear when the password has been sent.
  5. User should be able to retrieve their User Name and Password on an email like this: