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The Duplicate Entities screen shows the existing entities that has matching setup with the new record the user is trying to add. This is to avoid adding the same entity to a different entity type.
Note: If Address and Zip/Postal fields has values + each of the field

 

FieldsDuplicate Result
NameAddressZip/PostalEntity that matched strictly with the name, address and zip will display
ContactAddressZip/PostalEntity that matched strictly with the contact, address and zip will display
EmailAddressZip/PostalEntity that matched strictly with the email, address and zip will display
PhoneAddressZip/PostalEntity that matched strictly with the phone, address and zip will display

 

  1. On the user's menu panel, go to Common Info then click Ship Via, open an Entity menu (i.e Users, Vendors, Customers, etc)
  2. On Entity On Ship Via search screen, click New button
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  3. Enter details on Name, Contact, Email, Phone, Address, Zip/Postal
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  4. Click Find Duplicates toolbar button
  5. Duplicate Entities will be displayed containing the matching existing records that has the same data with new record
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