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1. Go to i21 site. Log in screen will be displayed
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2. Click the Forgot Login your password? link
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   Forgot Login screen will appear:
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3. Enter the Company and Email Address:
   
4. Click the Send Email toolbar button:
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   A confirmation will appear when the password has been sent.
   
5. User should be able to retrieve their User Name and Password on an email like this:
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   Note that if a user has multiple accounts linked to an email, each account credentials will be sent to the email address.