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  1. On the Menu Panel, click on Help Desk.
  2. Click on Tickets to display Ticket List search screen. Screen will display the following tabs: All My Tickets, Open Tickets, My Tickets, and Tickets Reported by Me and All Tickets. All My Tickets tab screen will display by default.

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How to Open All Tickets

Tickets menu applies for i21 Agent and Customer Contact logins.

  1. Go to Help Desk Menu and expand the Activities sub-menu.
  2. Double click on Tickets to display All Tickets search screen.

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urlhttps://www.youtube.com/watch?v=BSg-tu15Hxw