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History Tab

This tab will display all Tickets created for the Customer. This allows the user to open the Ticket for the current Ticket by clicking on the Open button.
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JIRA issues Tab

Note

Adding JIRA Issue will not be available to customers.

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  • This allows an i21 Agent to add an existing JIRA key by clicking Image Removed button Add button and Create Issue. Customer Contact will only be allowed to view JIRA added in this tab.
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    (info)  This tab can be used provided that you have integration with JIRA Issue & Project Tracking Software. 

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