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  • By deselecting the On Hold checkbox button:
    1. Open a Consumption Sites record wherein the delivery is currently on hold.Image Removed
    2. On the Site tab > On Hold Information panel, deselect the On Hold checkbox button. This will disable and blank out the other On Hold Information fields.
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    3. Save the changes in the Consumption Sites record.
      The auto-generated event will be displayed on Event History tab. This event will also specify how the site was taken off hold.
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  • By creating a Call Entry:
    1. Open a Consumption Sites record wherein the delivery is currently on hold.
    2. Click the create Call Entry toolbar button. A confirmation message will prompt.
    3. Select Yes on the confirmation message.
    4. Save the changes in the Consumption Sites record.
      The auto-generated event will be displayed on Event History tab. This event will also specify how the site was taken off hold.
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  • By waiting for the On Hold End date to pass:
    Say the consumption site record has the following on hold details.
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    Once the system date had gone greater than the On Hold End date e.g. 1206/1106/20132014, this delivery will be automatically taken off hold. Thus, when you open this record the On Hold Information details will be is cleared out, and the auto-generated event is also displayed on the Event History tab.