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Multiple products can be entered within the HelpDesk system and you can enter Modules and Version Versions per each product.
To add new Products:
- Go to Help Desk Menu and expand the Maintenance sub-menu.
Double click the Products menu to open the All Ticket Products search screen.
Click New in All Ticket Products search screen. You can also create New product when clicking New button from Products screen.
- Enter unique Product Name and Description.
In the Modules tab, enter unique Module name and DescriptionAnchor Modules Modules - Select Ticket Group from the list. See this page on How to Add Ticket Groups.
- In the JIRA Project drop down list, you can associate Project if you have integration with JIRA Issue & Project Tracking Software.
- In the Versions tab, enter unique Version No and Description.
- Enter Release Date to denote the version was released.
- Check the Supported box if the version is supported which will allow it to be selected in the Version combo box of the ticket. If disabled then the version will no longer be selectable in the Ticket screen.
- Enter EOL Date which means the end of life date of the version.
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