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Customer Details
- Customer - This is the Name field in the Customer screen.
- Contact - This is the Full Name of selected Customer Contact screen.
- Phone - This is the Phone field set up in the Customer Contact screen.
- Mobile - This is the Mobile field set up in the Customer Contact screen.
- Timezone - This is selected Timezone selected in the Customer Contact screen.
- SLA Plan - The Service Level Agreement Plan set up in Customer | Setup tab.
- Reply Due- Displays the number of Days, Hours and Minutes before a Ticket is due based on the SLA Plan. This time will reset after each reply from an agent.
TIcket Details
Overview
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