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This can be the Title or Subject of the Ticket.

Tool BarsTicket Toolbar

• Reply - Click this to open the Editor field.
• Save - Click this to Save the Ticket but will not actually send email notification.
• Undo - Undo any changes since the last save.
• Duplicate- This will create new Ticket copying the Customer Details and Ticket Details from the current opened Ticket. 
• Attach File-  Clicking this will open Attachments tab and will allow the user to attach any file related  to the Ticket.

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