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How to Create JIRA issue

  1. Click on Create Issue button from  Ticket | JIRA Issues tab. This is available for i21 Agent only. 

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   2. In the Create Issue screen, the fields such as  Project, Issue Type, Customer, Priority, Component, Fixed Version, Assignee, Reporter drop downs will display configured data on the JIRA application.

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  3. Enter Summary and Description which are user input. 4

  4. Click OK to save the issue on the JIRA web application and will display the issue in the Ticket | JIRA issues tab.