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This section describes on how to work with HelpDesk module.

Activities Screens

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title	Contract Management

CT-9791

Prepayment tab for Contracts

CT-9268

Activities screens missing the following tabs: Attachment, Audit log, and Activities

How to Create Ticket - see How to Create Tickets

Ticket Details

Working on Ticket Search screens- see How to Access Open Tickets, How to Open My Tickets

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See How to Add Ticket Groups
See How to Add Ticket Types
See How to Add Ticket Status
See How to Add Ticket Priorities
See How to Add Products

See Ticket Status Workflow

See Upgrade Type

See Upgrade Environment

Report Screens

See Ticket Summary

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