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The Forgot Login allows a user to retrieve their username or password in case they forgot it.
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SMTP Email Settings on Company Preferences Configuration should first be configured. See How to Setup SMTP Email Settings |
Here are the steps on how to use the Forgot Login:
- Go to i21 site. Log in screen will be displayed.
- Click the Forgot Login your password? link
Forgot Login screen will appear: - Enter Select the Company and enter the Email Address:
- Click the Send Email toolbar button:
A confirmation will appear when the password has been sent. - User should be able to retrieve their User Name and Password on an email like this:
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Here are the steps on how to use the Forgot Login:
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Note that if a user has multiple accounts linked to an email, each account credentials will be sent to the email address.
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