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changes.mady.by.user Beth Dela Paz

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The Forgot Login allows a user to retrieve their username or password in case they forgot it.


 

Note

SMTP Email Settings on Company Preferences Configuration should first be configured. See How to Setup SMTP Email Settings

 


Here are the steps on how to use the Forgot Login:
  1. Go to i21 site. Log in screen will be displayed. Image Removed
  2. Click the Forgot Login your password? link
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    Forgot Login screen will appear:
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  3. Enter Select the Company and enter the Email Address:Image Removed
  4. Click the Send Email toolbar button:
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    A confirmation will appear when the password has been sent.
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  5. User should be able to retrieve their User Name and Password on an email like this:
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Here are the steps on how to use the Forgot Login:

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    Note that if a user has multiple accounts linked to an email, each account credentials will be sent to the email address.