General Recommendations

• Ensure you have a strong backup solution in place.
• Ensure you have strong End Point Protection on the server that hosts the iRely System.
• Ensure you enable 2-Factor Authentication enabled.

i21 Software Requirements (Server)

...

• Microsoft Windows Server 2016

  • Version 2019 or

  2019

  • newer

• Microsoft SQL Server 2017 or 2019 Standard Edition

  • Version 2019 or newer

  • Standard or Enterprise Edition

  • Express Edition is not supported

i21 Hardware Requirements (Server)

• 1-10 Users

  • Intel Xeon E5 Processor (4-6 + cores)
  • 48 32 GB DDR4 ECC RAM

  • 200 GB Drive SpaceAt least a 250 GB SSD

• 11- 49 Users 

  • Intel Xeon Silver Processor (8-12 + cores)
  • 64+ GB DDR4 ECC RAM
  • 300 GB Drive SpaceAt least a 500 GB SSD

• 50+ Users

  • Intel Xeon Gold Processor (12-20 16+ cores)
  • 9664+ GB DDR4 ECC RAM
  • 400 GB Drive SpaceAt least a 1 TB SSD

• The above specifications are designated with physical servers in mind.

  • If you are using virtualization (VMware or Hyper-V) you can designate these values to start with.

    • virtualization allows you to change these settings quickly with minimal downtime:

• If you have Portal have i21 Portal Users, you need to be sure to license your Microsoft SQL server using Core licensing.
  • These licenses are sold in packs of 2. Contact your vendor for pricing.

• iRely does not support installing our applications on Domain controllers (Note from Microsoft)

  • “It is not recommended to install SQL Server on a domain controller. There are specific security restrictions when running SQL Server in this configuration and given the resource demands of a domain controller, SQL Server performance may be degraded.”)

• It is recommended that the software data is hosted on a separate partition from the operating system.

  • Typical setup would be C:\ drive for operating system and applications, and D:\ drive for iRely databases and files.

• Reserve at least 200GB 100GB of space for the C:\ drive to allow installation of applications.

Client Workstation Recommendations

• .

• Reserve at least 200GB of space for the D:\ drive to allow for database growth and temp files.

Remote Access to Customer Owned Server(s)

• It is your decision regarding how iRely technicians / support staff will access your server for as-needed support.
  • Please review the iRely Remote Access policy here.
• Options include, but are not limited to:  TeamViewer, AnyDesk, Quick Assist (attended)
  • If you choose a licensed product then you will need to purchase the appropriate license for the product and provide iRely a login to your subscription.
• We also offer an alternative cost-free option which is an RDP / VPN (2FA enabled) combination.
  • Instructions for setup available upon request.
  • It should be noted that access to the server is limited to 2 simultaneous connections unless an RDP license is purchased from Microsoft.

Backups and Server Administration Responsibilities

• For on-prem servers, it is your (or your IT vendor's) responsibility to setup backup software and monitor the SQL backups.  This includes any physical file backups or server images (for disaster recover) if desired.
• For hosted servers, endpoint protection, backups and all server administration are included in the hosted service.

External URL to your i21 Site

• We request this for at least the implementation phase, it can be disabled once implementation is complete.
• The URL should be constructed using a domain name (not server IP address) and should be secure - https (SSL applied).
• Your internal IT or external IT vendor should be able to acquire the domain name, SSL certificate and construct the needed URL.

i21 Workstation Recommendations (Client)

• Minimum Requirements
• Minimum Requirements for client PC's
  • Windows 8 or 10
  • 2 Ghz Dual Core processor
  • 4 GB RAM
• Recommended for client PC's
  • Windows 10 or 11
  • 4 Ghz Quad Dual Core processor
  • 16 8 GB RAM
• Latest version of Google Chrome browser.
  • Chrome browser is the ONLY browser supported.
• Windows XP and Windows 7/8 are no longer supported.

...

...

Internet

...

Requirements

• High latency service (satellite or wireless internet) not recommended
• DSL/Cable/Fiber service with min 5 MB download/2 MB upload.
  • VPN service to remote locations required if using scales at remote locations.
  • Otherwise, VPN is recommended for secure communication between branches
• High latency service
  • Satellite or wireless internet is not recommended
• Static IP address required for eCommerce or branch/c-store access. Otherwise recommended
• Business class firewall required (with port forward capability).
  • IPSEC VPN capabilities recommended (required for scales)

Remote Branch/C-store

Workstations

• Minimum Requirements -  Windows 10 Professional with 4 GB RAM, 200 GB HD, 2Ghz Dual Core processor
• Recommended - Windows 10 Professional with
8
• 16 GB RAM, 300 GB
HD
• SSD, 2Ghz Quad Core processor
• Second network card for "Back Office" connection to registers (Sapphire, Passport, and Nucleus)
• Contact register company to confirm compatibility of register software
• Latest version of Google Chrome browser. Chrome browser is the ONLY browser supported.
  
  

Remote Scale Workstations   (this workstation runs a local copy of software that communicates to main office in batches)

• Recommended – Windows 10 with

8

• 16 GB RAM, 300 GB Solid State Hard Drive, 2Ghz Quad Core processor 

  • will require local instance of Microsoft SQL Server Standard Edition, not SQL Express
  • workstation will send information back to main office at a set frequency ( i.e. 15 mins)
  • then every night workstation will pull new information from main server
  • Latest version of Google Chrome browser. Chrome browser is the ONLY browser supported.
  • this setup works best for locations where internet service is sporadic
  • Windows XP
is
• • and Windows 7 are no longer supported
    
    

Printers

...

• See our list of officially supported printers below
  • Printer and Scanner Hardware

High-speed Internet

• High latency service ( satellite internet ) not recommended, some wireless providers are capable of providing reliable service
• DSL/Cable service with min
5 MB download/2 MB
• 30Mbs download and 15Mbs upload
• Static IP address may be required dependent on VPN equipment
• Business class firewall
• Business class VPN firewall needed for locations with scale

Remote Support Software

• • iRely uses ScreenConnect by ConnetWise (https://www.screenconnect.com)  for administration of servers and remote diagnostics with end users
  • ScreenConnect uses 256-bit AES encryption for every session and is HIPAA and PCI compliant
  • iRely uses the unattended remote client on the client Windows servers during install and also for remote troubleshooting 
  • iRely also uses the remote support client to connect with end users to help with troubleshooting
    • End users call in to support line and are given a code, once the code is input the end users downloads the client. This creates a secure session and we are able to interface with end user desktop

Officially Supported Printers

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...

Most HP business grade printers support PCL5 / PCL 6

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Printers

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Zebra TTP2000 & TTP3000 models (Discontinued)

Epson EU-T482 & EU-T483 models (Discontinued)

Star TUP542 model (Serial)

Custom VPK80II SX (Ethernet 80mm)

...

and Scanners

• Printer and Scanner Hardware

Custom coding comes at an additional charge.

...

Star Micronics SP742ML US

• Impact, Auto-cutter, Ethernet (LAN), Putty, Int PS Included

...

Star Micronics TSP654IIE3-24 GRY US

• Thermal,Auto-cutter, Ethernet (LAN), Gray, Ext PS Included

...

Each printer is different, some printers require a MICR drum and toner to print checks.

For best results contact Troy Security Solutions at https://shop.troygroup.com/

ALL other printers will need to be individually evaluated. Compatibility is not guaranteed. iRely will work with you to ensure that printing is done to the best of your printers ability. We have seen issues with the HP LaserJet P2035 series, HP LaserJet P3015, and HP Laserjet 600 Series

Please be aware, printer manufacturers release updates to firmware that are out of the control of iRely. These firmware updates may alter the capability or behavior of the printer.

C-Store Scanner Hardware

Scanners will require Wifi, Windows, Barcode Scanner (1&2D)

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https://www.barcodesinc.com/motorola/mc3200.htm

https://www.amazon.com/Motorola-MC32N0-SI4HCLE0A-MC3200-Part/dp/B00NL91S3U

POS Scanner

Honeywell Voyager 1202g

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https://www.amazon.com/Honeywell-Voyager-Bluetooth-Wireless-Single-Line/dp/B01GNE8936/ref=sr_1_3?ie=UTF8&qid=1535660335&sr=8-3&keywords=Honeywell+Voyager

AG & Grain Inventory Scanner Hardware

Zebra TC-8000 (these are Android based scanners)

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Recommended Energy Trac Hardware 
Any Windows 8.1+ tablet or laptop should be supported. If you have something in mind, let us know so we can verify compatibility. Here are some recommendations. 
Mobile Demand xTablet Flex 10 
https://www.ruggedtabletpc.com/products/xtablet-flex-10
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Mobile Demand also carries the truck mount hardware. You will want a base to attach the tablet to. 
Supported Meters

• LCR II
• LCR 600
• MidCom 8000
• MidCom eCount
• MidCom Smartlink

iRely recommends LCR for best features, integration and ease of use.Meter Connectivity 
To connect to a meter the tablet or laptop will need either a direct serial port, or usb ports for a USB to serial cable. iRely recommends the Cables 2 Go USB to Serial adapter 26886

http://www.amazon.com/C2G-Cables-26886-Serial-Adapter/dp/B000067RVJ

Additional serial cables will be needed to connect to the meter and/or printer. They type will depend on which meter will be used. 
Supported Printers 
We support either the Okidata Microline 184/186, or the Brother Pocketjet 6. iRely recommends the Pocketjet. 
Printer: Brother Pocketjet 6. Part number PJ662-K

https://www.amazon.com/Brother-PocketJet-PJ-662-Printer-PJ662/dp/B004OJESE2

Roll paper Part Number: LB3662

https://www.amazon.com/Thermal-Printers-Machines-PocketJet-IntelliFax/dp/B01AO8DK4U/ref=sr_1_1?s=electronics&ie=UTF8&qid=1479927031&sr=8-1&keywords=LB3662

 
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In Truck Mount from RAM Mounts. http://www.rammount.com/part/RAM-VPR-101-1
Attaches to a pole baseThere is a company that can pre print Duty to Warn on the paper, or other custom formats. 
Micro Format, Inc.
830-3 SETON COURT
WHEELING, IL 60090
800-333-0549
www.pocketjetpaper.com

Revised 04/04/2019