- Via the Consumption Sites screen:
- Open the Consumption Sites record wherein the dispatched delivery needs to be cancelled. This means, that the site record has an active Call Entry which is already dispatched.
- Click the Cancel Dispatch toolbar button. This will open the Cancel Dispatch screen.
![](/download/attachments/4489462/image2016-4-25%2013%3A8%3A50.png?version=1&modificationDate=1461561162970&api=v2&effects=border-simple,shadow-kn)
![](/download/attachments/4489462/image2016-4-25%2013%3A10%3A51.png?version=1&modificationDate=1461561283167&api=v2&effects=border-simple,shadow-kn) - If a notification needs to be sent to the driver, select the ‘Send a notification of cancel message to the driver?’ option, and then enter the message.
- Click the Proceed button.
- Via the Delivery Dispatching screen:
- On the Menu panel, click the Dispatch Deliveries menu. This will open the Delivery Dispatching screen.
- Filter the records in the grid using the fields in the Selection Criteria panel.
![](/download/attachments/4489462/image2016-4-25%2013%3A9%3A24.png?version=1&modificationDate=1461561196337&api=v2&effects=border-simple,shadow-kn) - Click the Search toolbar button.
![](/download/attachments/4489462/image2016-4-25%2013%3A9%3A31.png?version=1&modificationDate=1461561203107&api=v2&effects=border-simple,shadow-kn) - Select the consumption site record in the grid, and then click the Cancel Dispatch toolbar button. This will open the Cancel Dispatch screen.
![](/download/attachments/4489462/image2016-4-25%2013%3A9%3A55.png?version=1&modificationDate=1461561227740&api=v2&effects=border-simple,shadow-kn) - If a notification needs to be sent to the driver, select the ‘Send a notification of cancel message to the driver?’ option, and then enter the message.
- Click the Proceed button. An email will be sent to the driver.
![](/download/attachments/4489462/image2016-4-25%2013%3A11%3A24.png?version=1&modificationDate=1461561316163&api=v2&effects=border-simple,shadow-kn)
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