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This page will instruct you on how to update your origin software now that the service pack process will no longer function properly due to security and other changes.
To update your origin system you will need to be able to access your file server. You may need to contact your internal or external IT team to gain this access.
Note: If you are on a hosted solution, please put a ticket in to have your origin system upgraded by support.
1) After you are on the server you will need to navigate to the installation folder. The notes below should assist you with that process.
Open windows file explorer:
There are several ways to do this. Note that it may look slightly different depending on your version of Windows and settings.
a) Select the folder icon from your Apps available on your task list bar.
b) Right click on the Start Bar/Windows Logo. Then select File Explorer.
Navigate file explorer to the "iRely" installation. Normally this is the d drive, but some companies may have it on the d or e drive.
The path will be the drive and normally a folder named irely. This example is on the c drive.
2) Now we will determine if you need to update your origin software.
NOTE: if this is the first time you are doing this process, skip this step as the file will not exist yet.
Once you are in the irely folder, find the file OriginBuildDate.txt and open it. This will give you the build date of the current patch date on your system.
Take a screen shot, write down the date or rename the file since our next step will overlay it.
Click this link to download the most recent version file: http://www.i21server2.com/download/conversion/OriginBuildDate.txtis no longer in use. Your systems 'servpack' process is out of date. Please contact support to have a manual 1 time update applied to your system. Creating a helpdesk ticket, emailing or calling support all work.
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