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The Forgot Login allows a user to retrieve their username or password in case they forgot it.

 

Note

SMTP

(warning) SMTP

Email Settings on Company Preferences should first be configured. See How to

Set Up SMTP Email Settings

Setup SMTP Email Settings

 

Here are the steps on how to use the Forgot Login:
  1. Go to i21 site. Log in screen will be displayed
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  2. Click the Forgot Login link
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    Forgot Login screen will appear:
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  3. Enter the Company and Email Address:
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  4. Click the Send Email toolbar button:
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    A confirmation will appear when the password has been sent.
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  5. User should be able to retrieve their User Name and Password on an email like this:
    Image Added
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Here are the steps on how to use the Forgot Login:
  1. Go to i21 site. Login screen will be displayed
    Image Modified
  2. Click the Forgot Login link
    Image Modified
    Forgot Login

...

  1.  screen will appear:
    Image Modified
  2. Enter the Company and Email Address:
    Image Modified
  3. Click the Send Email toolbar button:
    Image Modified
    A confirmation will appear when the password has been sent.
    Image Modified
  4. User should be able to retrieve their User Name and Password on an email like this:
    Image Modified