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- Make sure to configure the Company Configuration | Sales | Write Off Account field. This is the account that will be used to counter the Accounts Receivable account during posting.
- Open a new Receive Payments Detail screen from Sales | Receive Payment Details menu.
- On Receive Payments Detail screen, enter the needed details like Customer No, Location, Currency, Date Paid, and Bank Account. Refer to Receive Payments Detail | Field Description | Header Details to help you in filling out the fields.
- Set Payment Method to Write Off. If this payment method is not in the list, you will have to add it to Payment Method screen.
- Enter the Check No and Notes of needed.
- Enter the receivables line item detail. Refer to Receive Payments Detail | Field Description | Grid Details to help you in filling out the fields.
- Pick the invoice transaction you want to apply a payment for and enter the payment in the Payment field. If the invoice has a discount or interest, fill out these fields first before entering the payment.
- Pick the credit that will be used to pay off the invoice and enter the payment in the Payment field. In below sample, we used a Credit Memo.
- On Amount Paid field, enter the total payment received from the customer.
- Click the Recap button to review the GL details.
- Once done reviewing, Post the transaction.
Below is a sample Write Off payment.
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