You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 3 Next »

  1. On the Menu Panel, click on Help Desk.
  2. Click on Time Entry under Activities.


    Agent default value is agent logged in. Start Date default is date today and End Date is an additional month from today. If agent have any assigned hours worked, it should display in the grid.

  3.  To change agent, select from agent combo box. 
  4. To change Start and End date, input desired date.
  5. Assigned hours worked for the agent should be displayed in the grid.
  6. To add new Hours Worked, go to the next available row. 
    1. Select ticket from the ticket combo box.
    2. Input Hours
    3. Input Date
    4. Select item from item combo box
    5. Add Desciption and JIRA link if needed.
  7. Click Save
  8. Agent can also edit existing hours worked(if not yet imported to invoice) by selecting the existing hours worked in the grid.
    1. Select ticket from the ticket combo box.
    2. Input Hours
    3. Input Date
    4. Select item from item combo box
    5. Add Desciption and JIRA link if needed.
  9. Click Save
  • No labels