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Open Tickets will open Tickets where Status is not equal to "Closed".

i21 Agent login

  1. Go to Help Desk Menu and expand the Activities sub-menu.
  2. Double click on Open Tickets to display Open Tickets search screen.
  3. Status field automatically selected in Filter area and Closed is pre-entered
  4. All Open Tickets created for customers will be displayed.

Customer Contact login

  1. Go to Help Desk Menu and expand the Activities sub-menu.
  2. Double click on Open Tickets to display Open Tickets search screen.
  3. Status field automatically selected in Filter area and Closed is pre-entered
  4. Only open Tickets created for the Customer will be displayed.

 

Open Tickets will open Tickets where Status is not equal to "Closed".

i21 Agent login

  1. Go to Help Desk Menu and expand the Activities sub-menu.
  2. Double click on Open Tickets to display Open Tickets search screen.
  3. Status field automatically selected in Filter area and Closed is pre-entered
  4. All Open Tickets created for customers will be displayed.

Customer Contact login

  1. Go to Help Desk Menu and expand the Activities sub-menu.
  2. Double click on Open Tickets to display Open Tickets search screen.
  3. Status field automatically selected in Filter area and Closed is pre-entered
  4. Only open Tickets created for the Customer will be displayed.
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