| Report Fields | |
|---|---|
| Field Name | Description |
| Resource | This is the individual that is performing the service or planning the hours |
| Ticket | This is the help desk tickets - help desk tickets are the source of this report |
| Customer | This is the customer on the related ticket |
| Estimated hours | This is the sum of the hours from the Estimated hours on the help desk ticket detail |
| Planned hours | This is the number of hours that are on activities - it is included by checking the start date of the activity vs the plan date parameter of the report. |
Booked hours | This is the number of hours entered as billable in the hours tab of the ticket - this should include billable and non-billable hours. The booked hours included on the report should be based upon the date on the hours worked tab vs the plan data parameter of the report |
| TBD | |
|---|---|
| Field Name | Description |
Overview
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