i21 Software Requirements (Server)
Microsoft Windows Server
Version 2016 or 2019
Microsoft SQL Server
Version 2017 or 2019
Standard or Enterprise Edition
Express Edition is not supported
i21 Hardware Requirements (Server)
1-10 Users
- Intel Xeon Processor (4+ cores)
- 32 GB DDR4 ECC RAM
100 GB SATA HDD
11- 49 Users
- Intel Xeon Processor (8+ cores)
- 64+ GB DDR4 ECC RAM
- 200 GB SATA HDD (SSD recommended)
50+ Users
- Intel Xeon Processor (16+ cores)
- 64+ GB DDR4 ECC RAM
- 300 GB SATA HDD (SSD recommended)
The above specifications are designated with physical servers in mind.
If you are using virtualization (VMware or Hyper-V) you can designate these values to start with.
virtualization allows you to change these settings quickly with minimal downtime:
- If you have Portal Users, you need to be sure to license your Microsoft SQL server using Core licensing.
- These licenses are sold in packs of 2. Contact your vendor for pricing.
iRely does not support installing our applications on Domain controllers (Note from Microsoft)
“It is not recommended to install SQL Server on a domain controller. There are specific security restrictions when running SQL Server in this configuration and given the resource demands of a domain controller, SQL Server performance may be degraded.”)
It is recommended that the software data is hosted on a separate partition from the operating system.
Typical setup would be C:\ drive for operating system and applications, and D:\ drive for iRely databases and files.
Reserve at least 200GB of space for the C:\ drive to allow installation of applications.
i21 Workstation Recommendations (Client)
- Minimum Requirements for client PC's
- Windows 8 or 10
- 2 Ghz Dual Core processor
- 4 GB RAM
- Recommended for client PC's
- Windows 10
- 4 Ghz Quad Core processor
- 8+ GB RAM
- Latest version of Google Chrome browser.
- Chrome browser is the ONLY browser supported.
- Windows XP and Windows 7 are no longer supported.
Internet Requirements
- DSL/Cable/Fiber service with min 5 MB download/2 MB upload.
- VPN service to remote locations required if using scales at remote locations.
- Otherwise, VPN is recommended for secure communication between branches
- High latency service
- Satellite or wireless internet is not recommended
- Static IP address required for eCommerce or branch/c-store access. Otherwise recommended
- Business class firewall required (with port forward capability).
- IPSEC VPN capabilities recommended (required for scales)
Remote Branch/C-store
Workstations
- Minimum Requirements - Windows 10 Professional with 4 GB RAM, 200 GB HD, 2Ghz Dual Core processor
- Recommended - Windows 10 Professional with 16 GB RAM, 300 GB SSD, 2Ghz Quad Core processor
- Second network card for "Back Office" connection to registers (Sapphire, Passport, and Nucleus)
- Contact register company to confirm compatibility of register software
- Latest version of Google Chrome browser. Chrome browser is the ONLY browser supported.
Remote Scale Workstations (this workstation runs a local copy of software that communicates to main office in batches)
Recommended – Windows 10 with 16 GB RAM, 300 GB Solid State Hard Drive, 2Ghz Quad Core processor
- will require local instance of Microsoft SQL Server Standard Edition, not SQL Express
- workstation will send information back to main office at a set frequency ( i.e. 15 mins)
- then every night workstation will pull new information from main server
- Latest version of Google Chrome browser. Chrome browser is the ONLY browser supported.
- this setup works best for locations where internet service is sporadic
- Windows XP and Windows 7 are no longer supported
Printers
- See our list of officially supported printers below
High-speed Internet
- High latency service ( satellite internet ) not recommended, some wireless providers are capable of providing reliable service
- DSL/Cable service with min 5 MB download/2 MB upload
- Static IP address may be required dependent on VPN equipment
- Business class firewall
- Business class VPN firewall needed for locations with scale
Remote Support Software
- iRely uses ScreenConnect by ConnetWise (https://www.screenconnect.com) for administration of servers and remote diagnostics with end users
- ScreenConnect uses 256-bit AES encryption for every session and is HIPAA and PCI compliant
- iRely uses the unattended remote client on the client Windows servers during install and also for remote troubleshooting
- iRely also uses the remote support client to connect with end users to help with troubleshooting
- End users call in to support line and are given a code, once the code is input the end users downloads the client. This creates a secure session and we are able to interface with end user desktop
Printers and Scanners
Revised 04/04/2019