- Created by Liz Dorado, last modified by Jessica Real on 01-23-2015
New Features
Add escalation button to Help Desk |
Improvements
When agent closes a call, generate an email to the customer and anyone watching ticket | |
Add the Customer Contact in the received Email | |
Create "Reopen" status and deployed during db upgrading | |
Notify the watchers when agent or customer closes or reopens a call | |
Assigned to should be changed with the Agent who reopened the ticket or the current login | |
CLONE - Allow Customer to Reopen and Close a Ticket in Help Desk |
Bugs
9.2.2 should be used as default ACU client on 14.4 |
Loading a Ticket will make the page unresponsive | |
Issue when choosing multiple help desk tickets to look at. | |
It should say "reopened" | |
Close and Reopen buttons are displayed on new ticket | |
Close and Reopen icon are missing | |
Ticket will not load for any tickets that were created by agent "irelyagent" | |
HDTN-159256 - I keep getting an Internal Server Error when I tried to reply to support calls on this new help desk? It doesn't happen every time but enough that there must be a problem. | |
Clicking on Search prompts for Save prompt | |
Should say Close Ticket | |
Assign to Agent is not receiving an email from Escalation | |
Close Button is still enabled. | |
Close and Reopen Ticket Buttons should also be available in agent login | |
Assigned To is not changing | |
Disable Escalate button if the Ticket has Closed Status |
Discount and Interest is not applied when payment is made via Pay Bills screen | |
Check No is not displayed in AP screens | |
Pay Bills Detail - Discount and Interest does not update after changing Date Paid | |
Console error prompts when voiding pay bill | |
Void button is not displayed after printing | |
Transaction is successfully unposted/voided even on a closed period | |
Show complete transction ID on field | |
Wasted Check No is still displayed on the pay bills detail screen |
Wrong Deposit Account | |
Blank UOM and Price after selecting the Item | |
Wrong value of COGS | |
Discount has a GL impact during partial payment | |
No Batch Posting menu | |
Receive Payments Detail appears posted | |
Console error when Batch Posting is opened | |
Post and Recap button not functioning | |
Subtotal/Total fields are not updated when an Invoice detail is deleted | |
Can check more than 1 radio button | |
No Item No list when the Item Location has no default Issue UOM | |
Overpayment message did not prompt on Receive Payments | |
control who can Add/Delete Customer records | |
Left over receivable during Multiple Payments | |
Unknown error occurs during saving or posting of Payments Detail | |
Wrong Discount when Term is Date Driven | |
Cannot fully pay a receivable | |
'Record has been modified by another user' message prompts | |
Remove ECommerce menu from Customer Contact | |
Payment Method is a prerequisite during Customer import | |
Decremented date on Statement Footer Message screen | |
Internal Notes are not saving | |
Blank Payment field | |
Payment field did not retain the manually entered amount | |
Invoice Import: Location and Bill To are not imported | |
Blank row on imported invoice | |
Term with agtrm_disc_rev_dt value is imported as Standard term | |
Cannot import Invoice due to a discrepancy on Terms | |
Notes' records disappear during Refresh | |
Receivables is fully paid, but the Invoice is not tagged as Paid | |
Blank Recap Transaction when the Invoice or Receive Payment Detail is not saved | |
Wrong Post Date on Recap Transaction screen | |
Wrong Date Paid | |
Incorrect Due Date | |
Incorrect discount on Receivables | |
Disabled first row of Customer Group | |
AG Customer Record in Origin is being deleted | |
Incorrect records in Batch Posting > Detail tab | |
Batch Posting: Invoices are also posted when batch posting a credit memo | |
Invoice Report: Data issues | |
Empty page during printing | |
No report paging | |
New Payment Method is not inserted in origin | |
Invoice Report: Cosmetics issues | |
Console error when saving/posting an Invoice | |
Cannot enter a partial credit memo in receivables | |
Customer Location notes is not saved | |
0.00 Invoice Total |
Newly Added Work Orders Can't Be Selected and Printed | |
Work Order Entered By is Not Saving | |
Prior to Timeout Changes - TM Stability | |
Fields Goes up and Cut Off When Tabbing | |
Show Sync progress and eliminate chance for client side timouts | |
TM Reports with No Dropdown | |
Work Order Report On Second Page | |
No Validation in Device Serial Number | |
Special Pricing Computation for AG |
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